Customer Support

Cancellation Policy

When orders can be cancelled and how cancellation requests are reviewed.

Last updated September 14, 2026

Before Fulfillment

Orders may be eligible for cancellation before fulfillment, shipment, or digital delivery begins.

Orders that have already shipped, been fulfilled, or had digital access delivered may not be cancellable.

Some orders require payment or fraud-prevention review. If cancellation is possible, support will confirm the result after checking the order status.